Furnace Account Manager at Williams (Sales/Customer Service)
The Furnace Key Account Manager is responsible for managing and expanding relationships with the company’s most strategic HVAC-related clients. This role requires a deep understanding of industrial HVAC systems, customer operations, and the ability to deliver tailored solutions that drive long-term value. The ideal candidate will serve as a trusted advisor, ensuring client satisfaction while identifying opportunities for growth.
- Lead by example with a Safety-First mindset in every task
- Develop and maintain strong, long-term relationships with key HVAC industry clients with a focus on large retail accounts
- Serve as the primary point of contact for strategic accounts, ensuring timely and successful delivery of solutions
- Understand client needs and technical requirements related to industrial HVAC systems
- Collaborate with engineering, customer service, finance and product teams to deliver appropriate solutions
- Prepare and present proposals, negotiate contracts, and close agreements to maximize profitable revenue
- Monitor account performance, track KPIs, and provide regular updates to internal stakeholders
- Identify opportunities for upselling, cross-selling, and expanding service offerings
- Resolve client issues with urgency and professionalism, escalating when necessary
- Stay informed on industry trends, competitor activity, and emerging technologies in HVAC systems
- Collaborate with other Riverbend Industries HVAC organizations to cross sell products and oversee common customers
Education, Experience & Qualifications
Qualifications:
- Bachelor’s degree in Mechanical Engineering, Industrial Technology, Business, or related field
- 5+ years of experience in key account management, preferably in the industrial furnace or thermal processing industry
- Strong technical knowledge of HVAC systems and applications
- Excellent communication, negotiation, and presentation skills
- Proficiency in CRM tools and Microsoft Office Suite
- Ability to travel up to 50% for client meetings and site visits.
Skills & Characteristics
- Excellent communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Thorough understanding of the business.
- Strong analytical and problem-solving skills.
- Extremely proficient with sales, training and presentation skills
Attributes
- Experience working with OEMs, large retailers, and aftermarket HVAC service providers
- Familiarity with ISO, OSHA, and other industrial compliance standards
- Strategic thinker with a customer-first mindset
- Proven ability to manage complex projects and multi-stakeholder relationships
Management maintains the right to add or change the duties of this position at any time.
Physical Activity/Work Environment
Travel: ?Frequently
Driving: ?Frequently
Prolonged Sitting: ?Continuously
Prolonged Standing/Walking: ?Continuously
Climbing, Crawling, Pushing, Pulling, lifting: ?Occasionally
Finger/Hand Manipulations (e.g., 10key, typing): ?Continuously
Prolonged PC Monitor Use: ?Continuously
All job requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. This position description is not all-inclusive.
Williams is an equal opportunity employer and prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. We are committed to creating a workplace where everyone feels valued and respected
100K-130K
Sales/Customer Service